Refund policy

At Zoey New York, we want you to feel confident every time you shop with us. Fashion should be exciting, and if something isn’t quite right with your order, we’re here to help. Our return and refund process is designed to be simple and transparent so you can shop knowing you have options.

Return Window

You have 60 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Unused and unworn
• In original condition
• Include all original packaging

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To begin a return, please contact our support team at info@zoey-newyork.com and include your order number in the message. Our team will guide you through the next steps and provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping.

For your protection, we recommend using a trackable shipping service. This helps ensure the returned item arrives safely and allows you to monitor the shipment during transit.

Exchanges

If you would like a different size, color, or item, exchanges are available upon request. Simply mention that you prefer an exchange when contacting our team, and we will assist you with the process.

Refund Processing

Once your returned item is received and inspected, your refund will be processed within 7 business days.

After the refund is issued, your bank or payment provider may require additional time to complete the transaction and reflect the funds in your account.

No Restocking Fees

Zoey New York does not charge restocking fees for returned items.

Need Assistance?

If you have questions about your return, refund status, or exchange request, our team is happy to assist you. Please contact us anytime at info@zoey-newyork.com. We’re here to make your experience with Zoey New York smooth, supportive, and enjoyable.